Professional
Systems and Network Admin grade NOC Techs proactively monitoring all of your
computing services in an enterprise context. Don't confuse this service with
other so-called "proactive monitoring services". If they aren't using
professional grade monitoring software and if the messages and alarms that
come in aren't being evaluated by real NOC Techs in real time, it's not the
same service that we are providing! Not only that, but we don't simply react
to icons turning red by calling or paging someone - we will verify,
troubleshoot and isolate all problems to the root cause before anyone gets called in the
middle of the night. We then contact (track down if need be) the appropriate
source of solution in your organization for that particular problem.
This is a very high end,
comprehensive, managed monitoring service using BMC Software Patrol agent
and knowledge module technology. Monitoring includes our NOC Techs becoming
intimately familiar with our Client's IT operations and how all of their
applications and computer service interdependencies are structured. We
aren't monitoring individual boxes in a vacuum... we monitor the health of all
IT computing services as well as all of the infrastructure "glue" that
connects everything together.
We monitor all Operating system parameters, processes and log file
entries. For a nominal additional cost, knowledge modules for most popular
applications and databases can be added. We can also write custom monitoring
knowledge modules if something is not already commercially available for an additional fee.
BMC Patrol has very powerful recovery action capabilities that allows our
unpriviliged NOC Techs to restart/restore many failed services safely and
automatically (with Customer approval).
What you'll get
Vigilance Monitoring will install agents, knowledge modules and other
required software on all devices to be monitored. We will baseline all
of your monitored equipment and any parameter that goes above or below
those thresholds will be broght to the attention of our NOC for further
investigation. We will also proactively monitor log file entries and process
status. The NOC's response for any detected irregularities will be performed in
accordance with our customer's instructions and procedures that we will
mutually develop.
Warnings and alarms can
be sent to pagers, e-mail addresses or to your own trouble ticket
system. For serious issues needing immediate attention, we will track
down and call the appropriate Customer IT Administrator.
Alternately, we can provide a dedicated POP e-mail address and/or access
to our fully featured trouble ticket system.
Vigilance will manage your
monitoring environment and will install patches, updates and so on as
required. We will also modify alert threshhold settings, procedures and
processes any time, at your request. We are happy to meet with our Customers to
debrief recent outages or to improve monitoring, reporting and
escalation policies and procedures. Any less than optimal response by
our NOC to a particular issue will be viewed by us as a training opportunity that will be
implemented immediately.
Datasheets
Many "proactive monitoring service providers" use free or almost free
monitoring software to deliver their service. It ought to go without saying
that expensive, professional grade monitoring software is going to do a lot
better job monitoring your environment than free, open source software
will.
We are a BMC Software Service Provider Partner. We use or are licensed to
use all of the PRODUCTS that BMC
or their Partners provide.
Datasheet information for PATROL
FOR UNIX
. Specifications for other operating systems are similar.
You can find more details about Patrol and how we can deploy it to
solve your business problems HERE.
And still more technical information about how Patrol can be deployed as a
total monitoring solution can be found HERE.
Pricing
Pricing for this service will be quoted after an initial consultation
with the Client. Our pricing is somewhat dependant on how much or how
little monitoring coverage a particular customer needs and wants. As a
general rule, our monitoring fee will be substantially less than $400
per month, per server. For large enterprises, our monitoring fee would
be around $250 per server.
We invite you to shop these prices. We are confident that you won't find
anything even close to these capabilities at this price.
We support all operating systems including AIX, HP-UX, Solaris, Linux
and most other UNIX distros. We also support Netware, as400 and
Microsoft servers. Knowledge modules for specific applications are available at an
additional cost: Oracle, Informix, Ingres, Sybase, MS-SQL, Exchange, Domino, Websphere,
Weblogic, webMethods, MQ, JDE,
Peoplesoft, SAP, Siebel, Veritas proactive monitoring and more. We can also provide desktop
monitoring support and job control monitoring if desired.
BMC Patrol supports a wide variety of "plug in" products that
can significantly increase the monitoring level of coverage. We can
provide these tools and services at a modest additional fee.
And if you
need something that isn't currently available from our Vendors, we can
probably custom design something for you at our development rate of $250 per hour.
The only thing out there better than this service is a NOC that you
operate yourself. And finding an Architect to build and manage it can be
a real and expensive problem. Fortunately, Easyrider LAN Pro has been
building professional NOCs since 1990
and we can build one for you too if you have the
$200,000+ for software and the $25,000+ per month to staff it. We can
also provide our "NOC in a box" offering which will save
substantial software and equipment costs while giving you full
operational control (and headaches)
by using your own NOC Techs.
$250 per month is too much? Then look into our low end hardware health
or unattended high end server health monitoring services at even lower
prices!
Our monitoring services start at $50 per month per server.
