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Vigilance®
Professionally staffed proactive
Service Availability Monitoring
7x24x365
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Looking for an expert, professional NOC Design Consultant to design and
build your Network Operations Center initiative?
Not all Monitoring Service Provider companies provide the same service. Many "MSP" services have little
more than a computer performing ping and port checks and when something fails to respond in time,
you get a page or e-mail. You don't have to get many 3 AM false outage pages before you understand
the lack of value in this approach. With Vigilance®, we use agent based technology that runs on
your equipment and sends back
computer server health and well being messages that are viewed and assessed by actual
Systems Administrator class NOC Techs in our Professionally Staffed 7x24x365 NOC. We are not a
7x24x365 ping/port check "MSP". Unlike the other guys, we (real people) proactively monitor your
equipment and investigate all "suspicious" circumstances with the aim of resolving issues before
they turn into outages. And even when we do need to call about a problem, you'll benefit because
the situation will be fully investigated and isolated before we call. We call (and track down,
if necessary) the correct source of solution only for verified problems you are having.
But, if all you want is a page when something goes down, we can do that too. You control
all of the thresholds through a web accessible control panel which helps keep the false outage
pages down to a minimum. You even get SLA reports! And if you decide later on that you
want a fully monitored solution, it's an easy upgrade.
We offer an array of services that will provide as much or as little monitoring coverage
as you need. The low end is "hardware health monitoring". Next is "Operating System
health monitoring" followed by "Applications health monitoring" and finally "Service
Availability" or "Enterprise" monitoring. These products build on one another. For
example, if you need OS health monitoring, hardware health monitoring comes with it.
We also offer an array of choices as far as what happens when a fault is detected.
We can send you a page or an e-mail. We can take steps to validate that the problem
is real and then call you (or your repair vendor) to take action. Or, we can confirm
that the failure is real and then correct it right from our Professionally Staffed
7x24x365 NOC. We can do as much or as little as you want. It's up to you!
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We are extremely flexible about our monitoring options. Every Client needs a custom
solution and providing those is what we do. Use the choices listed here as a guideline.
But please allow us to listen to you, find out what you really need and then quote you
a unique solution that meets your specific needs.
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| Hardware Health Monitoring: |
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Perform outbound SNMP, perfmon, rstatd, ssh and/or intelligent agent health monitoring. Receive
and process asynchronous SNMP traps and messages from your servers and infrastructure equipment.
An excellent basic health choice for Cisco, PIX, Frame Relay, ATM,
switches, routers, Compaq Insight Manager, Web Servers, Exchange
Servers, UNIX servers and similar equipment. Web accessible customer access to make minor monitoring
changes (increase/decrease thresholds, etc) and to obtain performance and SLA reports.
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| Computer Server OS Health Monitoring: |
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Receive and process messages issued by intelligent agents running on your server. We support
Sun Solaris, IBM AIX, MicrosoftServers, HP-UX, Linux, Novell Netware, DEC Tru64 and AS400.
We can (but do not currently) support MVS. This product choice includes hardware health
monitoring. This is a professionally monitored service with real Systems Administrators
watching after your equipment 7x24x365.
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| Basic Computer Server Applications Health Monitoring: |
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Receive and process messages issued by intelligent agents running on your server. Check,
stop or restart services, reboot, etc. (if possible), per customer instructions. We support
Microsoft IIS, NT SQL, Oracle, Microsoft Exchange, DNS, Sendmail, Apache and more. This
product choice includes hardware and OS health monitoring.
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| Advanced, Custom Application Health Monitoring: |
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For a modest development or procurement fee, we can develop or purchase agents, smart plug-ins
and templates that dramatically increase the level of coverage offered by the basic monitoring
tools that are provided by our vendor. No additional charge for monitoring once the templates/SPIs
have been created/installed.
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| Web Site and Web Server Health Monitoring: |
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Verifies that your web site is returning pages and that various transaction capabilities
are operating properly. Customer receives a password protected, web accessible reporting
tool that provides lots of performance detail about their web server. This is an entry
level product that does not include professionally staffed 7x24x365 NOC monitoring.
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| Computer Network Security Health Monitoring: |
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Monitors for denial of service (DoS), port scans, brute force
password attacks and similar security crack, hack and
breach attempts. Depending on your desires, we can immediately crush an attack remotely.
We will also periodically scan your device for potential vulnerabilities (with your
permission) and report the results to you. Requires OS health monitoring to implement
in most cases.
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| Computer Network Enterprise Health Monitoring: |
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Professional staffed, 7x24x365 monitoring of the hardware, OS and application environment
health of your servers and switch/routing infrastructure in an enterprise context. Allows you
to add and subtract equipment at will without incurring additional charges. All monitored
equipment must be in the same site, data center or campus to qualify at the enterprise rate.
Additional cost (by quote, depending on your needs) for monitoring specific applications
running in your enterprise.
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Vigilance Service Availability Monitoring
for more information click the contact tab
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