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Competence: Vigilance Monitoring is an innovator in the
professional computer server, applications and network monitoring
business. There are very few companies in the World that even come close to
providing the service that we do. Look over our web site. Compare our
features and services with anyone else you may be talking to and see for
yourself. The fact that many of our competitors are starting to use our
buzzwords and initiatives in their own marketing material speaks for itself.
Easyrider LAN Pro has
been designing, building and running professional NOCs since 1990. In fact,
we've been leaders in
early remote systems management techniques long
before the term NOC came into existence. How long have the other
self-proclaimed experts been at it?
Price: For about what the low end monitoring folks will charge you
for a ping/port check every 5 minutes and a page at 3 am when your server
goes down, Vigilance Monitoring will provide you with the professional,
proactive
service availability monitoring that you want and need.
Professional grade: Everything about Vigilance Monitoring is
professional. We are using high end, expensive, best there is monitoring
software tools, not free or nearly free open source or freeware. Smart
Technicians who know how things work are sitting in front of monitoring stations
7x24x365. They evaluate messages and suspicious system symptoms for their
entire shift, they do not just
sit around reading magazines waiting for icons to turn red.
Superior Customer Service: You probably already know what really bad
service feels like. There is a huge, multi-National company that dabbles in
computer monitoring that is known globally for having some of the worst
customer service on the Planet. That's just not the way that we operate.
Without happy customers, we have nothing to offer, and we know it. Any Vigilance
Monitoring Employee would expect to be instantly fired if they treated a
customer as anything other than valued and respected. It's a business
practice that does not need to be enforced here. People who don't think this way
just don't work here. They work for the other guy.
Vigilance Monitoring is a small, locally operated Employer. Computer
monitoring is what we do: While we already monitor equipment on three
Continents, our business is focused on the Pacfic Northwest. We are small
enough to actually care if each and every customer is happy. And if there
are problems, we can have a source of solution who is technically competent
and empowered to commit in
your office within 24 hours. Try getting someone to come by after the sale
to discuss operational problems face to face from these other outfits.
In the computer server monitoring business, bigger is most certainly
not better when it comes to being committed to responsive customer service.
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